SHIPPING, RETURNS & REPAIRS
ORDERS
ORDERS MAY BE PLACED ONLINE AT AT ANY TIME. A REPRESENTATIVE WILL CONFIRM ALL ORDERS, AND PROVIDE YOU WITH AN ESTIMATED SHIP DATE. ESTIMATED DELIVERY TIMES FOR ITEMS NOT IN STOCK ARE BETWEEN 2-4 WEEKS. IF THE ITEM IS READY BEFORE THE ALLOTTED WINDOW, THE ITEM WILL SHIP AS SOON AS IT IS COMPLETE. YOU WILL BE NOTIFIED VIA EMAIL WHEN YOUR ORDER SHIPS AND SENT THE TRACKING INFORMATION. ORDERS PLACED DURING HOLIDAY SEASONS OR WHEN THERE IS A HIGH VOLUME OF ORDERS CAN TAKE LONGER THAT THE ALLOTTED TIME WINDOW. YOU WILL BE NOTIFIED OF ANY DELAYS AS SOON AS WE BECOME AWARE OF THEM. ROCK & DIVINE RESERVES THE RIGHT TO REFUSE SALES OR CANCEL ORDERS PLACED BY A CUSTOMER IN VIOLATION OF THE SITE’S TERMS OR AS OTHERWISE DETERMINED BY THE COMPANY. IF YOU HAVE A SPECIFIC QUESTION REGARDING AVAILABILITY, SIZING, OR ANYTHING ELSE PLEASE CONTACT US AT OR BY CALLING US AT +1.646.850.1363
INTERNATIONAL SHIPPING
ROCK & DIVINE DOES SHIP INTERNATIONALLY, IF YOU WOULD LIKE TO MAKE A PURCHASE OUTSIDE OF THE UNITED STATES, PLEASE EMAIL US AT BEFORE PLACING YOUR ORDER.
RETURNS & EXCHANGES
UNWORN JEWELRY IS ELIGIBLE TO BE RETURNED FOR REFUND, CREDIT OR EXCHANGE WITHIN 14 DAYS OF RECEIPT. ALL SPECIAL ORDERS ARE FINAL SALE. ANY PIECE ORDERED THAT IS CURRENTLY OUT OF STOCK IS CONSIDERED A SPECIAL ORDER.
REPAIRS
IF YOU SHOULD EXPERIENCE THE NEED FOR REPAIR ON ANY PIECE OF ROCK & DIVINE JEWELRY PLEASE CONTACT INFO@ROCKANDDIVINE.COM. PLEASE INCLUDE YOUR NAME, ADDRESS, ORDER NUMBER AND REPAIR ISSUE. YOU WILL BE PROVIDED A REPAIR NUMBER AND RETURN SHIPPING LABEL.
ROCK & DIVINE WILL REPAIR AT NO CHARGE WITHIN 180 DAYS OF RECEIPT OF PURCHASE. REPAIRS REQUIRE AFTER 180 DAYS WILL INCUR A REPAIR CHARGE AT THE CUSTOMERS EXPENSE. PRICE OF REPAIR WILL BE COMMUNICATED PRIOR TO THE BEGINNING OF THE REPAIR PROCESS.
WE WILL ONLY ACCEPTS REPAIRS FOR ITEMS PURCHASED ON ROCKANDDIVINE.COM. REPAIRS FOR ITEMS PURCHASED AT ONE OF OUR RETAILERS MUST BE RETURNED THROUGH THE ORIGINAL POINT OF PURCHASE AND CANNOT BE ACCEPTED AT THE STUDIO.
SALES TAX
SALES TAX IS APPLICABLE ON ALL ORDERS SHIPPED WITHIN NEW YORK AT THE CURRENT LOCAL RATE. ORDERS SHIPPED OUTSIDE OF NEW YORK STATE ARE NOT LIABLE FOR SALES TAX. FOR ALL INTERNATIONAL SALES, LOCAL DUTIES AND FEES WILL APPLY WHENEVER APPLICABLE AT THE MOST CURRENT RATES.